Shipping & Returns

CUSTOMER SERVICE

Orders should be in writing and need to be over $300 or a pick and pack fee applies of $12.50, or if taken over the phone, the customer must accept responsibility.

Delivery discrepancies must be advised within 7 days of receipt of goods to achieve credit/replacement.                                                                                                             

Replacement of faulty items will be supplied in next order and a photo needs to be supplied by email.                                                     

Freight shipped by Mainfreight, Direct, Couriers Please or Bonds is FIS only on invoices of $1000* and over, otherwise freight charge will be invoiced unless own freight company requested. *Conditions apply for Adelaide, Darwin, Perth, Tasmania and non-Metro/State Regional where 7% flat rate of net order value charged where orders are over $1000. Standard freight charges apply on all orders below $1000.                            

Based upon availability, shipments will be dispatched within 48 hours of orders being placed.                                                                    

 

BACK ORDERS

Back orders of over $300 shipped on the same terms as original order except basic freight rate fee covered by Axis. Back orders under $300 can be cancelled.